|Frequently Asked Questions
Q. Where are you located?
A. Our office is located at 1138 Palm Avenue, Imperial Beach, CA
Q. What are your hours of operation?
A. Our office is open during the week from 9:00 a.m. until 5:00
p.m. and on Saturdays from 9:00 a.m. until 12:00 p.m.
Q. I found a property that I would like to look at, how do I see it?
A. If it is a rental property, just stop by our office during the
week from 9:00 a.m. until 4:30 p.m. or on Saturday from 9:00 a.m. until
11:30 a.m. and we will arrange for you to go over to the property to see
the interior. If you are interested in seeing one of our listings,
please call our office at (619) 423-6262 and we will arrange for an
agent to show you the property.
Q. If I do some repairs on my house/apartment, can I take the amount
off my rent?
A. No. You can be reimbursed for these repairs if you have gotten
prior approval of the property manager.
Q. Do you accept payment by credit card ?
A. No. The first month’s rent and the security deposit must be paid
by money order or cashiers check. Thereafter, the rent can be paid by
personal check, money order or cashiers check. No cash is accepted.
Q. When is the rent due?
A. The rent is due on the first day of the month and late after the
3rd day. A late charge of 6% of the monthly rent will be
assessed for all rents received after the 3rd day of the
month unless prior arrangements have been made with the property
Q. My unit has a plumbing or electrical problem. What should I do?
A. If there is a flood or a fire, call us at 619-423-6262 night or
day. For all other maintenance problems, call us at 619-432-6262 during
office hours or submit the maintenance request form to
notify us of the problem.
Q. I need some repair done, what do I do?
A. Just call our office at 619-423-6262 during office hours or
submit the maintenance request form. We will contact the
appropriate vendor and give them your telephone number so an appointment
convenient to both parties can be arranged. If you are unable to be
home, you can call our office and give verbal consent for us to give the
vendor the key to access your unit to make the repairs. This approval
is incorporated into the use of the maintenance request form.
Q. What expenses can
the landlord deduct from my security deposit?
A. The landlord can
deduct an amount needed to remedy defaults in the payment of rent, to
repair damage to the premises caused by the tenant except for ordinary
wear and tear and to clean the premises, if necessary, when you leave.
The amount of cleaning required cannot be more than what will “return
the unit to the same level of cleanliness” as it was at the time that
you moved in. Once the unit is vacant and it is determined that it is
not to the level of cleanliness as it was upon move-in, we will have the unit professionally cleaned. This amount will be deducted from your security
deposit. Further, we have the carpets professionally cleaned. If you
choose to have your own cleaning company do this cleaning, please
provide us with receipts from the cleaning company. If we deem this job
satisfactory, the cost will not be deducted from your security deposit.
You are entitled to a walk-through before you move out. Please call us
to schedule an appointment.
Q. When can I expect
to receive the refund of my security deposit?
A. We have 21 days to either return the
entire deposit or provide an itemized statement of deposit deductions
and copies of all receipts and refund the deposit balance, if any.
Q. What should I do if
I decide that I am moving out?
A. The first thing to do
is to make sure is that you notify us in writing by filling out our 30
day Notice and Security Refund form. This form is available online on
our website (Tenant Services) and at our office. It may be delivered to
our office in person or faxed to us at (619) 424-5950 or emailed to us